Last updated: June 2026

Privacy Policy

Accountable Solutions Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.

This policy applies to information collected through our website, contact forms, email, phone calls, client communications, and related business activities.

1. Personal Information We Collect

We may collect personal information when you contact us, submit a form, book a consultation, request information, or become a client.

This may include:

• Your name
• Business name
• Email address
• Phone number
• Information you provide through forms, emails, phone calls, or messages
• Details about your bookkeeping, accounting, or business support needs
• Basic website usage information, such as pages visited, browser type, device type, and general location data

We do not collect more personal information than needed for the purposes described in this policy.

2. How We Use Personal Information

We use personal information to:

• Respond to inquiries
• Book consultations or follow-up calls
• Provide bookkeeping, training, and related services
• Set up and manage client communications
• Understand your business needs
• Improve our website and services
• Send service-related information
• Meet legal, accounting, tax, and business record obligations

We only use personal information for purposes that are reasonable and connected to the services we provide.

3. Consent

By contacting Accountable Solutions Ltd., submitting information through our website, or using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw consent where legally permitted. If you withdraw consent, we may not be able to provide certain services.

4. Website Analytics and Cookies

Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the website and to improve the user experience.

Cookies are small files stored on your browser or device. They may help us understand website traffic, page visits, and general user behaviour.

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

5. Contact Forms and Email Communication

When you submit a contact form or send us an email, we collect the information you choose to provide. This information is used to respond to your inquiry and provide the support you requested.

Please avoid sending sensitive personal, financial, or confidential information through general website forms unless we have asked you to do so through a secure process.

6. Client Information

If you become a client, we may collect and use information needed to provide bookkeeping, accounting health check, QuickBooks Online training, or related support.

This may include business records, financial information, bookkeeping details, payroll-related records, invoices, receipts, reports, software access information, and other documents needed to complete the work.

Client information is handled with care and used only for agreed services, business administration, and legal or regulatory requirements.

7. Sharing Personal Information

We do not sell personal information.

We may share personal information only when necessary, including:

• With service providers who help operate our website, email, booking systems, cloud tools, or business systems
• With professional advisors, such as accountants, legal advisors, or IT support, when needed
• When required by law, regulation, court order, or government authority
• With your consent

When we use third-party service providers, we expect them to protect personal information and use it only for the services they provide.

8. Third-Party Tools and Links

Our website or services may include links to third-party websites or use third-party tools, such as booking platforms, email systems, analytics tools, cloud bookkeeping software, or payment systems.

These third parties have their own privacy policies. Accountable Solutions Ltd. is not responsible for the privacy practices of third-party websites or services.

9. How We Protect Personal Information

We use reasonable safeguards to protect personal information from unauthorized access, use, disclosure, loss, or misuse.

These safeguards may include secure passwords, limited access, secure software tools, cloud-based systems, and administrative controls.

No method of online transmission or electronic storage is completely secure. We take reasonable steps to protect information, but we cannot guarantee absolute security.

10. Retention of Personal Information

We keep personal information only as long as needed for the purposes described in this policy, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements.

When information is no longer needed, we will delete, destroy, or anonymize it where reasonable.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you. You may also ask us to correct information that is inaccurate or incomplete.

We may need to verify your identity before responding to a request. In some cases, access may be limited by legal, security, or confidentiality reasons.

12. Your Privacy Choices

You may:

• Ask what personal information we hold about you
• Ask for corrections to your personal information
• Withdraw consent where legally permitted
• Ask questions about how your information is handled
• Request that we stop sending non-essential communications

13. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Accountable Solutions Ltd.
Email: office@accountablesolutions.ca
Phone: 604.262.1834